As dispatcher you are responsible for the follow-up of all transport activities, and follow-up of your drivers. This includes operational, commercial, as well as quality aspects of the service provided to our customers. You report to the office manager and are in contact with our drivers, customers, and partners.
Your Responsibilities: (not limited to):
You are responsible for the follow-up of transport orders and drivers in your region
You assure the follow up of the trucks, sending instruction messages to the drivers, and phone contacts to give transport orders and follow up (confirmation of loadings, deliveries, etc)
You control the orders of drivers, respect of instructions, as well as legal rest and driving times
You control the respect of itineraries and escalate to your supervisor if not respected by drivers
You answer to drivers phone calls in case of problems, and find solutions and escalate to your superior if needed (breakdown, technical problem, etc)
You assure the administration of transport orders given to drivers