Service Desk Agent with German and English

    0 203

    ID ponuky v systéme profesia.sk

    2002862

    Kód jazyka, v ktorom je písana ponuka

    en

    Dátum zadania pracovnej ponuky

    2015-03-08 10:55:46

    Pozícia zo zoznamu preddefinovaných pozícií

    • Administratívny pracovník, referent
    • Asistent
    • Supervízor call centra
    • Špecialista podpory zákazníkov
    • Helpdesk operátor

    Región, v ktorom je pracovná ponuka platná

    Kategória, v ktorej je pracovná ponuka zaradená

    • Administratíva
    • Zákaznícka podpora

    Popis práce

    The Service Desk Agent will handle and follow up on the requests or issues of our internal customers, and will keep them informed of delays or early fulfillments of their requests. He/She will appoint solvers to each request and make sure all requests are solved in time.

    As a member of the Trenkwalder Solutions service desk team, you will be working in a little team of 12 people providing support to our internal European customers, your working time will be 7:30 – 16:00, 5 days a week (no night shifts, no week end shifts)

    This position is not an intensive “phone operator” position, you will spend less than 10% of your working time in phone communication.

    Responsibilities:
    • Ensure proper documentation of the cases in the system
    • Allocate cases to internal support team and follow up their resolution
    • Provide information to customers via phone, e-mail or other forms of communication in English, German and Slovak.
    • Process the entry and exit of internal employees in the system
    • Perform administrative tasks

    A good command of the English and German languages is mandatory. Other European languages knowledge are welcome (Hungarian, Polish, Romanian etc…). Trenkwalder Solutions operates mainly with internal Trenkwalder customers from Austria, Germany, Slovakia, Czech, Poland, Hungary, Romania and Slovenia.

    Požiadavky na uchádzača

    • Good communication skills, both written and verbal
    • Good organizational skills, ability to multi -task
    • Previous service desk experience would be an advantage

    Iné výhody ponúkané zamestnancom

    – Work in a strong and stable pan-European company
    – Working in a friendly atmosphere in a little team.
    – 13th salary
    – Possibility to develop IT and administrative skills
    – Service Desk open from 7:00 to 18:00, 5 days/week (no night shifts, no week-end shifts).

    Doplňujúce informácie pre kandidáta

    If you are interested in our offer, please send us your CV in Slovak or English, with the contact information included. We will gladly provide more informations in personal meeting or on the phone numbers 02/32292226 or 0911 455 074. The CV pleace send to skshr@trenkwalder.com.

    Krátka charakteristika klienta spoločnosti

    Spoločnosť Trenkwalder Solutions, s.r.o. je súčasťou nadnárodnej skupiny firiem Trenkwalder International A.G.

    Pozícia vhodná pre absolventa

    Áno

    Možný dátum nástupu

    Asap

    Typ pracovného pomeru

    • full-time

    Dosiahnuté vzdelanie

    • University education (Master’s degree)
    • University education (Bachelor’s degree)

    Názov spoločnosti

    Trenkwalder Solutions, s. r. o.

    Charakteristika spoločnosti

    Spoločnosť Trenkwalder Solutions, s.r.o. je súčasťou nadnárodnej skupiny firiem Trenkwalder International A.G.

    Počet zamestnancov spoločnosti

    24

    Hlavná oblasť pôsobenia spoločnosti, pre ktorú je pozícia obsadzovaná

    Information Technology

    Znalosti

    • Language skills
    • English – advanced
    Poslať spoločnosti životopis

    Zdroj: www.profesia.sk