Seller Support Associate with French and English language

    0 140

    ID ponuky v systéme profesia.sk

    1917994

    Kód jazyka, v ktorom je písana ponuka

    en

    Dátum zadania pracovnej ponuky

    2015-03-25 18:46:29

    Pozícia zo zoznamu preddefinovaných pozícií

    • Administratívny pracovník, referent
    • Telefonický operátor

    Región, v ktorom je pracovná ponuka platná

    Kategória, v ktorej je pracovná ponuka zaradená

    • Administratíva

    Popis práce

    Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

    LOCATION: Bratislava
    LANGUAGE REQUIREMENTS: Fluent in English and French language

    WORKING SHIFTS: Work on the shifts, changing weekly from 7am to 4pm, 9:15 am to 6:15pm, 10 am – 7 pm.

    Responsibilities

    • Demonstrates effective, clear and professional written and oral communication.
    • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
    • Builds Platform and business knowledge to better serve sellers
    • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
    • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
    • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
    • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
    • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
    • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

    Požiadavky na uchádzača

    • Experience within a customer service environment preferred. Desire to expand skills into new areas.
    • Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
    • Committed seller advocate, drive process & tool improvements.
    • Enthusiasm and strong self-motivation.
    • Strong prioritization and time management skills, with a high degree of flexibility.
    • Embrace constant change with flexibility and good grace.
    • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
    • Demonstrates effective communication, composure, and professional attitude
    • Exemplary performance record, particularly with regard to quality & productivity
    • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

    Doplňujúce informácie pre kandidáta

    Please find the job on the www.amazon.jobs website.

    Krátka charakteristika klienta spoločnosti

    At Amazon.com, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
    Amazon Opened a Center in Bratislava, Slovakia, Creating over 400 New Jobs. The new center is operated by Amazon Slovakia s.r.o. and is located at the Park One office center in Bratislava. Currently there are divisions as Seller Support, Financial Operations, Listing Specialists, Catalog specialist and more.

    All open positions together with a job description and contact details can be found on www.amazon.jobs.

    Pozícia vhodná pre absolventa

    Áno

    Typ pracovného pomeru

    • full-time
    • part-time

    Dosiahnuté vzdelanie

    • Secondary with school-leaving examination
    • Follow-up/Higher Professional Education
    • University education (Bachelor’s degree)

    Názov spoločnosti

    Amazon /Slovakia/ s.r.o.

    Charakteristika spoločnosti

    At Amazon.com, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
    Amazon Opened a Center in Bratislava, Slovakia, Creating over 400 New Jobs. The new center is operated by Amazon Slovakia s.r.o. and is located at the Park One office center in Bratislava. Currently there are divisions as Seller Support, Financial Operations, Listing Specialists, Catalog specialist and more.

    All open positions together with a job description and contact details can be found on www.amazon.jobs.

    Počet zamestnancov spoločnosti

    34000

    Hlavná oblasť pôsobenia spoločnosti, pre ktorú je pozícia obsadzovaná

    Other Commercial Activities

    Znalosti

    • Language skills
    • English – advanced
    • Computer skills – user
    • Microsoft Excel – advanced
    Poslať spoločnosti životopis

    Zdroj: www.profesia.sk