Customer Support Representative

    0 135

    ID ponuky v systéme profesia.sk

    1910467

    Kód jazyka, v ktorom je písana ponuka

    en

    Dátum zadania pracovnej ponuky

    2015-04-15 15:57:54

    Pozícia zo zoznamu preddefinovaných pozícií

    • Správca informačného systému
    • Servisný inžinier

    Kategória, v ktorej je pracovná ponuka zaradená

    • Informačné technológie

    Popis práce

    As a member of Descartes´s Customer Support team, you will be working in a dynamic environment providing application support to our customers.
    The Customer Support Representative will be the first and single point of contact towards our customers. He/she will handle and follow up on the requests or issues of both our internal and external customers, and will keep customers informed of delays or early fulfillments.

    RESPONSIBILITIES
    • You handle and follow up on Descartes application software issues or requests reported by customers by phone and by email.
    • You maintain customer contact and call ticket information within an existing database.
    • When problems occur, you come up with solutions in order to minimize the consequences for the customer.
    • You develop procedural and diagnostic documentation.
    • You ensure accuracy and efficiency in solving problems.
    • You establish and strengthen trustful customer relationships.
    • Occasional travel, working in shifts, rotating on-call duty and flexible working hours can potentially be part of the job.

    Požiadavky na uchádzača

    • You have excellent communication skills. You are able to communicate in a technical and professional manner, both verbally and in writing.
    • You are fluent in verbal and written English.
    • You have strong organizational skills and are able to multi-task.
    • You have strong analytical and problem solving skills.
    • You are able to deal with clients.
    • You are a real team player with the ability to work independently.
    • You are service oriented and solution driven.

    Iné výhody ponúkané zamestnancom

    We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.

    Doplňujúce informácie pre kandidáta

    If you are interested in this position and you fulfil the above mentioned requirements, please, send your application form together with:
    1. your CV
    2. agreement with processing of your personal data for indeterminate period ( in compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data and its amendments

    to ajankuliakova@descartes.com citing Customer Support Representative in the subject of your message

    Krátka charakteristika klienta spoločnosti

    Descartes Systems Group
    Descartes (TSX:DSG) (Nasdaq:DSGX) is making the world a better place by enabling global organizations with logistics-intensive businesses to save money by improving the productivity and performance of their operations. Underlying Descartes’ offerings is the Descartes Global Logistics Network (GLN), one of the world’s most extensive multi-modal business applications network. As a federated platform, the Descartes GLN combines with component-based ‘nano’ sized applications to provide messaging services between logistics trading partners, shipment management services to help manage third party carriers and private fleet management services for organizations of all sizes. Descartes’ solutions and services deliver results by enabling organizations around the world to reduce administrative costs, billing cycles, fleet size, contract carrier costs, and mileage driven; improve pickup and delivery reliability; and optimize working capital through fleet visibility. Descartes’ hosted, transactional and packaged solutions deliver repeatable, measurable results and fast time-to-value. Descartes customers include an estimated 1,600 ground carriers and more than 90 airlines, 30 ocean carriers, 900 freight forwarders and third-party providers of logistics services, and hundreds of manufacturers, retailers, distributors, private fleet owners and regulatory agencies. The company has more than 500 employees and is based in Waterloo, Ontario, with operations in Amsterdam, Atlanta, Copenhagen, Eidhoven, Gent, Heverlee, Antwerp, Namestovo, Pittsburgh, Ottawa, Montreal, Miami, Washington DC, Derby, London, Silver Spring, Stockholm, Suzhou, Shanghai, Tokyo, and Toronto and Zilina.
    For more information visit www.descartes.com or www.porthus.com

    Pozícia vhodná pre absolventa

    Áno

    Možný dátum nástupu

    ASAP

    Typ pracovného pomeru

    • full-time

    Dosiahnuté vzdelanie

    • University education (Master’s degree)
    • University education (Bachelor’s degree)
    • Postgraduate (Doctorate)

    Názov spoločnosti

    Descartes Systems (Slovakia) s.r.o.

    Charakteristika spoločnosti

    Descartes Systems Group
    Descartes (TSX:DSG) (Nasdaq:DSGX) is making the world a better place by enabling global organizations with logistics-intensive businesses to save money by improving the productivity and performance of their operations. Underlying Descartes’ offerings is the Descartes Global Logistics Network (GLN), one of the world’s most extensive multi-modal business applications network. As a federated platform, the Descartes GLN combines with component-based ‘nano’ sized applications to provide messaging services between logistics trading partners, shipment management services to help manage third party carriers and private fleet management services for organizations of all sizes. Descartes’ solutions and services deliver results by enabling organizations around the world to reduce administrative costs, billing cycles, fleet size, contract carrier costs, and mileage driven; improve pickup and delivery reliability; and optimize working capital through fleet visibility. Descartes’ hosted, transactional and packaged solutions deliver repeatable, measurable results and fast time-to-value. Descartes customers include an estimated 1,600 ground carriers and more than 90 airlines, 30 ocean carriers, 900 freight forwarders and third-party providers of logistics services, and hundreds of manufacturers, retailers, distributors, private fleet owners and regulatory agencies. The company has more than 500 employees and is based in Waterloo, Ontario, with operations in Amsterdam, Atlanta, Copenhagen, Eidhoven, Gent, Heverlee, Antwerp, Namestovo, Pittsburgh, Ottawa, Montreal, Miami, Washington DC, Derby, London, Silver Spring, Stockholm, Suzhou, Shanghai, Tokyo, and Toronto and Zilina.
    For more information visit www.descartes.com or www.porthus.com

    Počet zamestnancov spoločnosti

    25

    Hlavná oblasť pôsobenia spoločnosti, pre ktorú je pozícia obsadzovaná

    Information Technology

    Znalosti

    • Language skills
    • English – advanced
    • Computer skills – user
    • Microsoft Access – basic
    • Computer skills – programmer
    • Microsoft SQL Server – advanced
    Poslať spoločnosti životopis

    Zdroj: www.profesia.sk