Customer Services Advisor / Maternity leave cover

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    ID ponuky v systéme profesia.sk

    2075377

    Kód jazyka, v ktorom je písana ponuka

    en

    Dátum zadania pracovnej ponuky

    2015-04-10 10:11:58

    Pozícia zo zoznamu preddefinovaných pozícií

    • Administratívny pracovník, referent
    • Asistent
    • Helpdesk operátor
    • Recepčná

    Kategória, v ktorej je pracovná ponuka zaradená

    • Administratíva
    • Zákaznícka podpora

    Popis práce

    The British Council in Slovakia is looking for Customer Services Advisor (Maternity leave cover), starting in August 2015.

    The successful applicants will be responsible for dealing with our customer enquiries, registration of students for English courses and exams as well as other customer support services.

    Essential requirements for the post include:

    – strong customer service and team working
    – a high level of written and spoken communication skills in English as well as native speaker competence in Slovak
    – an ability to meet agreed targets and overcome obstacles
    – a high level of attention to detail including registration finances
    – IT skills – to use Microsoft Office programmes and ability to learn new platforms such as FABS, CAMPUS

    Role: To act as main point of information and service to British Council customers. This includes dealing with telephone, email and face to face enquiries, enrolment/receiving payment from customers for English language courses and UK exams. This post will work with one full-time and one part-time customer services advisors to provide flexibility and cover for the team.

    Working Schedule: Monday – Friday, 9.30am – 5.30pm.

    Iné výhody ponúkané zamestnancom

    luncheon vouchers + professional development

    Doplňujúce informácie pre kandidáta

    All applicants must complete an application form in English. The closing date for applications is Monday 27 April 2015. Completed application forms should be sent to adela.kovarova@britishcouncil.sk by email by this date.

    Applicants will be shortlisted on the basis of the evidence given in the application form about your skills and experience in the related areas. Please make sure that you give specific examples in the application and that you read the guidance on the application form and in this additional document carefully.

    Only completed applications will be considered. Please do not send a CV.
    The application form and further information about the job and how to apply can be found on our website: http://www.britishcouncil.sk/en/about/jobs/administration-assistant
    Please download the Application form and the Role profile.

    Shortlisting will take place in early May 2015 and interviews will be held in Bratislava in May 2015. Start date is planned in August 2015 and one week induction (upon agreement) in June 2015.

    For further information contact adela.kovarova@britishcouncil.sk or phone 02 59102 430.

    The British Council values diversity and is committed to policy of equality of opportunity. We welcome applicants from all sections of the community. We guarantee an interview to candidates with disabilities who meet the essential criteria.

    Krátka charakteristika klienta spoločnosti

    The British Council connects people worldwide with learning opportunities and creative ideas from the UK and builds lasting relationships between the UK and other countries. We are the UK’s International organisation for educational opportunities and cultural relations and are represented in 109 countries worldwide, Slovakia being one of them.

    Pozícia vhodná pre absolventa

    Áno

    Možný dátum nástupu

    August 2015

    Typ pracovného pomeru

    • full-time

    Dosiahnuté vzdelanie

    • Secondary with school-leaving examination
    • Follow-up/Higher Professional Education
    • University education (Master’s degree)
    • University student
    • University education (Bachelor’s degree)

    Názov spoločnosti

    BRITISH COUNCIL

    Charakteristika spoločnosti

    The British Council connects people worldwide with learning opportunities and creative ideas from the UK and builds lasting relationships between the UK and other countries. We are the UK’s International organisation for educational opportunities and cultural relations and are represented in 109 countries worldwide, Slovakia being one of them.

    Počet zamestnancov spoločnosti

    50

    Hlavná oblasť pôsobenia spoločnosti, pre ktorú je pozícia obsadzovaná

    Other Unlisted Areas

    Znalosti

    • Language skills
    • English – advanced
    • Administrative and economic skills
    • Business correspondence – advanced
    • Computer skills – user
    • Microsoft Excel – advanced
    Poslať spoločnosti životopis

    Zdroj: www.profesia.sk