Customer service support (Polish, English)

    0 160

    ID ponuky v systéme profesia.sk

    1960559

    Kód jazyka, v ktorom je písana ponuka

    en

    Dátum zadania pracovnej ponuky

    2015-02-22 19:02:22

    Pozícia zo zoznamu preddefinovaných pozícií

    • Supervízor call centra
    • Telefonický operátor
    • Špecialista podpory zákazníkov
    • Helpdesk operátor
    • Obchodný referent

    Kategória, v ktorej je pracovná ponuka zaradená

    • Administratíva
    • Obchod
    • Zákaznícka podpora

    Popis práce

    We are looking for technically oriented candidates with Polish+English, (must be written and spoken form) for small team of Assistance service -5 people- (this is not Shared service center). Position is suitable also for native Polish speakers.

    RESPONSIBILITIES:

    • Independently and simultaneously coordinate vehicle related cases reported to Assistance service
    • Administrate all cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer
    • Analyse and direct new customer requests to the most appropriate company workshop for intervention.
    • On behalf of the customer home dealer provide a guarantee of payment to the repairing workshop
    • Continuously inform and keep all parties updated on the progress of a case

    • According to manuals and guidelines continuously update the emergency case handling system
    • Report to the Supervisor in case of quality problems in the breakdown service as per the service failure routine and with the view to help the service network to improve on respective markets
    • Actively participate in Assistance improvement
    • Comply with Company policies and procedures, including the completion of documents and records

    Požiadavky na uchádzača

    • Secondary school or university degree preferably with a technical orientation
    • Strong advantage: experience in a technical role from the heavy vehicle or equivalent industry
    • Customer service/Call centre experience or very similar
    • Very good verbal and written knowledge in both: English+Polish (Slovak language is not necessary)
    • Good IT knowledge and experience (working with databases)

    COMPETENCIES
    • Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality work and ensure attention to detail
    • Adapting; being flexible in changing circumstances and diverse situations, remaining calm and optimistic
    • Customer orientation; guiding customers to the best solution by maintaining the relationship, giving focused advice
    • Communicating; expressing oneself and conveying a message in a clear and logical manner, both verbally and in writing
    • Problem solving; dealing with unexpected situations, acting on one’s own initiative to identify the situation, understand it, deal with it and implement the solution
    • Structuring work; adding structure to tasks by defining priorities and completing the work in a systematic, efficient fashion within the required timeframe
    • Processing; gathering, absorbing and decoding information efficiently, effectively and innovatively

    Iné výhody ponúkané zamestnancom

    – stabile international company
    – friendly environment
    – 13th salary
    – trainings for professional development

    Krátka charakteristika klienta spoločnosti

    DRILL ponúka širokú škálu služieb:
    – Human Resources Solutions: Executive Search, Recruitment, Contracting & Interim Management, Assessment & Development Centers, HR Processes and Organization Effectiveness Audits, Performance Management, Human Resources Software, Implementation of HR Processes, Company Restructuring, HR Outsourcing, Outplacement, Occupation Safety & Health, Legal Advise.
    – Outsourcing of Support Functions: Procurement, Logistics, Office Management, Quality, Safety & Security, Fire Protection, Project Management Office.
    – Consulting: Strategy & Business Planning, Restructuring, Change Management, Risk Management, Quality Management, Project Management, Safety & Security

    Pozícia vhodná pre absolventa

    Áno

    Typ pracovného pomeru

    • full-time

    Dosiahnuté vzdelanie

    • Secondary with school-leaving examination
    • Follow-up/Higher Professional Education
    • University education (Master’s degree)
    • University education (Bachelor’s degree)
    • Postgraduate (Doctorate)

    Názov spoločnosti

    DRILL B.S. spol. s r.o.

    Charakteristika spoločnosti

    DRILL ponúka širokú škálu služieb:
    – Human Resources Solutions: Executive Search, Recruitment, Contracting & Interim Management, Assessment & Development Centers, HR Processes and Organization Effectiveness Audits, Performance Management, Human Resources Software, Implementation of HR Processes, Company Restructuring, HR Outsourcing, Outplacement, Occupation Safety & Health, Legal Advise.
    – Outsourcing of Support Functions: Procurement, Logistics, Office Management, Quality, Safety & Security, Fire Protection, Project Management Office.
    – Consulting: Strategy & Business Planning, Restructuring, Change Management, Risk Management, Quality Management, Project Management, Safety & Security

    Počet zamestnancov spoločnosti

    65

    Hlavná oblasť pôsobenia spoločnosti, pre ktorú je pozícia obsadzovaná

    HR Consulting, Job Brokerage, Arranging Study Visits

    Znalosti

    • Language skills
    • English – advanced
    Poslať spoločnosti životopis

    Zdroj: www.profesia.sk