As a member of Descartes´s Customer Support team, you will be working in a dynamic environment providing application support to our customers.
The Customer Support Representative will be the first and single point of contact towards our customers. He/she will handle and follow up on the requests or issues of both our internal and external customers, and will keep customers informed of delays or early fulfillments.
• You handle and follow up on Descartes application software issues or requests reported by customers by phone and by email.
• You maintain customer contact and call ticket information within an existing database.
• When problems occur, you come up with solutions in order to minimize the consequences for the customer.
• You develop procedural and diagnostic documentation.
• You ensure accuracy and efficiency in solving problems.
• You establish and strengthen trustful customer relationships.
• Occasional travel, working in shifts, rotating on-call duty and flexible working hours can potentially be part of the job.